PSGA Online Customer Experience (Contractor)

Experience
Written By Emily Wilkinson
 

Mar 2020 - Apr 2021
Southampton, Hampshire

Brand & Customer Experience Team (Website)

Delivering the new Public Sector Geospatial Agreement (PSGA) customer information, new open datasets, new tools and APIs to benefit customers from all sectors (Public Sector, Government, partners & developers) across the os.uk website.

Including supporting the new OS Data Hub launch - transforming the way customers access, share and innovate with OS data under the PSGA.

Undertaking and delivering an audit of key pages on the web estate; including brand, usability, design, data, content and analytics.

Providing recommendations to improve the web estate and customer pain points. In line with the Product roadmap and website best practice.

Delivering against PSGA & BAU business deliverables under the web estate.

Working across the customer experience, website, brand, marketing and comms teams.

CMS: Contensis (Zengenti)
Tools: Microsoft Office, Teams, SharePoint, Outlook, Yammer, Azure DevOps

 
Emily Wilkinson
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